Shipping & Returns
***Due to COVID-19, our suppliers are experiencing product shortages. As such, it may take up to 10 business days for your product to ship. We're sorry about this delay (it's frustrating for us too), but we anticipate this to only be temporary.***
Got questions and need answers? Yeah, we got dat! We strive for five star customer service, so if you need any assistance, you can always reach out to us by using our contact us form or emailing us at info@canallinedesigns.com.
However, if you're an introvert and don't want to talk to us here are some frequently asked questions regarding shipping and our returns process.
Returns & Exchanges
Controversial, but we're telling you upfront: We currently do not accept any returns or exchanges.
In order to be more environmentally friendly, all of our products are printed on demand / direct to garment (which means that we carry no on hand inventory). Plus, we don't have a retail location, which makes it difficult to accept any returns. We would love to become popular enough one day that we need to have a store to accept/allow returns and exchanges in person!
With that disclaimer out of the way, we are 100% committed to 5 star customer service. If you have a problem or issue with your order, please reach out to us by using our contact us form or emailing us at info@canallinedesigns.com so that we may assist you further.
Production & Shipping Times
We will attempt to get your order out the door and into your hands as soon as possible.
However, all of our products are printed on demand and as such, may experience a delay prior to shipping. Your order may take up to a week (5-7 business days) before your product ships. We aren't Amazon, so we can't turn items around within 24 hours - but we'll certainly try.
Once your product ships, it will be shipped via USPS First Class or FedEx Ground which may take up to 7 business days to arrive. During peak mailing seasons or you know, hurricanes, these times may be delayed and are unfortunately outside of our control.
All orders are shipped with tracking information which will be sent to your preferred communication method as soon as it leaves our printing facilities. Once you receive your tracking information, please allow 24-48 hours for the tracking information to populate (as there is sometimes a delay).
If you need an item sooner rather than later, please reach out to us by using our contact us form or emailing us at info@canallinedesigns.com to see if we can make some magic happen.
Shipping Area
Short and sweet - We ship worldwide. Next question!
Wrong Item Received
Congrats! You won the someone screwed up lottery and the item is yours now!
On a more serious note, squishy humans are responsible for packing your order. Sometimes orders get mixed up or items get packaged incorrectly. It happens. We're not cold and steel-hearted robots, so we're here to fix those human mistakes.
Just reach out to us by using our contact us form or emailing us at info@canallinedesigns.com so that we may get your order corrected as soon as possible.
Damaged or Defective Items
While extremely uncommon, sometimes machines go haywire or something breaks in transit. Please contact us with 21 days of receiving a defective or damaged item using our contact us form or emailing us at info@canallinedesigns.com so that we may get your order corrected as soon as possible.
We will require photographic evidence of the issue before issuing a replacement. This isn't because we don't believe you. It's for us to be able to (a) communicate to our printing partners about the specific issue. This helps them identify where the issue occurred so that they may correct it (we certainly don't want to send you another damaged item!) and (b) to push your order up in the production queue to make sure your replacement item gets to you sooner. You want your replacement product sooner, right?